This privacy policy sets out how Dived Up Publications uses and protects any information that you give us when you use this website.
Dived Up Publications is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Dived Up Publications may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 23 December 2021.
What we collect
We may collect the following information:
- name and job title
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
| Cookie | Type | Duration | Description |
|---|---|---|---|
| Necessary | |||
| l7_az | third party | 30 minutes | This cookie is necessary for the PayPal login-function on the website. |
| x-cdn | third party | session | Paypal sets this cookie to recognise customers and process payments. |
| tsrce | third party | 3 days | PayPal sets this cookie to enable the PayPal payment service in the website. |
| x-pp-s | third party | session | PayPal sets this cookie to process payments on the site. |
| nsid | third party | session | This cookie is set by the provider PayPal to enable the PayPal payment service in the website. |
| ts_c | third party | 3 years | PayPal sets this cookie to make safe payments through PayPal. |
| akavpau_ppsd | third party | session | Akamai sets this cookie for "Allowed User" while creating configurations. |
| __stripe_mid | third party | 1 year | Stripe sets this cookie cookie to process payments. |
| __stripe_sid | third party | 30 minutes | Stripe sets this cookie cookie to process payments. |
| enforce_policy | third party | 1 year | PayPal sets this cookie for secure transactions. |
| JSESSIONID | third party | session | The JSESSIONID cookie is used by New Relic to store a session identifier so that New Relic can monitor session counts for an application. |
| ASP.NET_SessionId | third party | session | Issued by Microsoft's ASP.NET Application, this cookie stores session data during a user's website visit. |
| viewed_cookie_policy | session | 1 year | The cookie is set by the GDPR Cookie Consent plugin to store whether or not the user has consented to the use of cookies. It does not store any personal data. |
| ts | third party | 3 years | PayPal sets this cookie to enable secure transactions through PayPal. |
| wp_api | session | past | Used to run and administer the website. |
| wp_api_sec | session | past | Used to run and administer the website. |
| Functional | |||
| sb | third party | 2 years | This cookie is used by Facebook to control its functionalities, collect language settings and share pages. |
| mailchimp_landing_site | third party | 1 month | The cookie is set by MailChimp to record which page the user first visited. |
| VISITOR_INFO1_LIVE | third party | 5 months 27 days | A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. |
| LANG | persistent | 9 hours | Used to store language preferences |
| paypal-offers--country | third party | 3 days | Used by PayPal payment-implementation to facilitate financing-offers which are presented upon check-out. |
| wpcom_highlander_3pc_check | session | session | Enables commenting features on the website. |
| cookies.js | session | session | This cookie determines whether to show the end user the cookie policy modal. |
| wp_woocommerce_session_* | session | 2 days | To store performed actions on the website |
| Performance | |||
| _gat | third party | 1 minute | This cookie is installed by Google Universal Analytics to restrain request rate and thus limit the collection of data on high traffic sites. |
| privshow | session | 1 year | Used to improve website performance, speeding up page load times. |
| Unclassified | |||
| b2lRet_unreg | 1 year | We are in the process of auditing this cookie and will update this text when we have more information regarding its purpose. | |
| m | 2 years | We are in the process of auditing this cookie and will update this text when we have more information regarding its purpose. | |
| Advertisement | |||
| fr | third party | 3 months | Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin. |
| NID | third party | 6 months | NID cookie, set by Google, is used for advertising purposes; to limit the number of times the user sees an ad, to mute unwanted ads, and to measure the effectiveness of ads. |
| YSC | third party | session | YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. |
| _fbp | third party | 3 months | This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website. |
| Analytics | |||
| _gat_gtag_UA_* | third party | 1 minute | Set by Google to distinguish users. |
| tk_tc | third party | session | JetPack sets this cookie to record anonymous details about how people use the website, so that we can make improvements. |
| CONSENT | third party | 2 years | YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. |
| tk_ai | third party | 5 years | JetPack sets this cookie to store a randomly-generated anonymous ID which is used only within the admin area and for general analytics tracking. |
| tk_qs | third party | 30 minutes | JetPack sets this cookie to store a randomly-generated anonymous ID which is used only within the admin area and for general analytics tracking. |
| tk_r3d | third party | 3 days | JetPack installs this cookie to collect internal metrics for user activity and in turn improve user experience. |
| tk_lr | third party | 1 year | The tk_lr is a referral cookie set by the JetPack plugin on sites using WooCommerce, which analyzes referrer behaviour for Jetpack. |
| _ga | third party | 2 years | The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. |
| _gid | third party | 1 day | Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously. |
| tk_or | third party | 5 years | The tk_or is a referral cookie set by the JetPack plugin on sites using WooCommerce, which analyzes referrer behaviour for Jetpack. |
| userid | persistent | past | User ID enables the analysis of groups of sessions, across devices, using a unique, persistent, and non-personally identifiable ID string representing a user. |
Key:
- Strictly necessary cookies – these cookies enable services you have specifically asked for
- Performance cookies – these cookies collect anonymous information on the pages visited
- Functionality cookies – these cookies remember choices you make to improve your experience
- Targeting cookies or advertising cookies – these cookies collect information about your browsing habits in order to make advertising relevant to you and your interests.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Who we share your data with
| Category | Third party sub-processor |
|---|---|
| Web hosting company | SiteGround Hosting Ltd. 3rd Floor, 11-12 St. James’s Square London SW1Y 4LB. |
| Processing payments on behalf of your customers | Paypal, Stripe. |
| Shipping and delivery services | Usually (but not limited to) Royal Mail, UPS, DHL, Hermes, and Ingram Books. |
| Running our service, sending communications | Email sending: through Siteground (see above). |
| Administering the service and processing information about how our system is running, finding and fixing problems plus developing new features | Our website software provider (Woocommerce by Automattic), web hosts (Siteground), security experts (Sucuri), and accounting software providers (ISIS Kashflow) perform software development and support that occasionally and for a short time period may require access to personally identifiable information for fault finding or testing. |
| Spam prevention | Visitor comments may be checked through an automated spam detection service. This is currently provided by Akismet (by Automattic). |
| Customer feedback | Trustpilot, Feefo, Reviews.io, Google. |
| Advertising | Facebook, Google, Twitter, LinkedIn, YouTube and similar companies where the limited data listed above is provided to enable people of similar interests to receive advertisements. |
| Taking payment from you | Billing, card and banking payment systems, currently: Our payment service providers Paypal and Stripe charge you for card payments. |
| Marketing to you | Web-based marketing systems: Mailchimp. |
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us via our contact page.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Dived Up Publications at the address on the Contact Page.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
